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FAQs

Useful answers before you get started.

A straightforward guide to how enquiries work, what happens next and how we connect you with local tradespeople.

Getting started

How does William & Richards choose a tradesperson?

We use the details you share to understand the trade, urgency, location and practical requirements, then introduce you to a suitable local professional who can discuss the work directly.

What happens after I send an enquiry?

We review your enquiry, clarify anything important if needed, and arrange for a suitable tradesperson to contact you about pricing, timing and the next step.

What details should I include?

Tell us what has happened, where the issue is, your postcode, how urgent it feels, and any access details that would help the tradesperson understand the job.

Urgent help and availability

Can you help with urgent jobs?

Yes. For leaks, gas or heating faults, pest problems or urgent plaster damage that need quick attention, call us or request a callback and we will prioritise finding available local help.

Can you guarantee same-day attendance?

Availability depends on the service, location and the tradespeople available at the time. We will always aim to give you clear next steps as quickly as possible.

Which services do you cover?

For now, we help with plumbing, gas work, plastering and pest control, while keeping useful child services within each area.

Pricing, payment and areas

Do I pay William & Richards or the tradesperson?

The tradesperson will discuss pricing, timing and payment with you directly before work goes ahead.

Which areas do you cover?

We focus on Torbay and nearby Devon communities, including Torquay, Paignton, Brixham, Newton Abbot and Totnes.

Will my details be shared?

We may share the enquiry details needed for a suitable tradesperson to contact you about the job. We keep that focused on what is needed to respond to your request.

We’re here to help

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